Shipping & Returns

Shipping & Returns

Pre-Order & Dispatch
Every SHAMS piece is reserved on a pre-order basis ahead of stock arrival. New stock typically becomes available within 45–50 days of order confirmation, and in exceptional cases within up to two months. Once ready, orders are prepared and dispatched from Dubai, UAE, and each bracelet undergoes an individual quality control inspection prior to shipment.

Delivery Times
Please allow 2–5 business days for order preparation and dispatch confirmation once stock is available. Delivery times to your address vary depending on the destination country and customs processing, and are provided as estimates only.

Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before payment.

Customs & Duties
For international orders, your package may be subject to import duties and taxes levied once it reaches your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Returns
Returns are accepted within 14 days of delivery for unworn items returned in their original packaging and condition. Products showing signs of wear, damage, or alteration cannot be accepted. Due to the pre-order nature of our pieces, exchanges are subject to stock availability.

How to Request a Return
To initiate a return, please contact us at contact@orro-co.com with your order number and the reason for your return. We will confirm the return address and next steps by email.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within a reasonable timeframe.